Thank you for notifying Academy Swim Club of your absence.

Please remember that each make-up lesson will carry over for 6 weeks from the date of the cancellation, as long as you are currently enrolled. If you miss your last lesson, you will have 10 days to make it up. If no notice is given, or notice is given after your lesson begins, there are no make-up lessons. There are no make-ups or rescheduling for make-up lessons. Make-ups are scheduled up to 7 days in advance with available instructors, which may not be your normal instructor. Make-ups will be available to schedule after the date of absence.

Continuous Enrollment Only: If you are continuously enrolled without a termination date, you are eligible for 1 FREE make-up lesson every calendar month when you give 24 hour notice to cancel before your scheduled lesson begins. With less than 24 hours notice, but before your lesson begins, you may schedule additional make-ups for $10 each lesson ($7.50 for Semi-Private; $5 for Groups; $5 for Baby Swim).

Term Enrollment Only: You are eligible for make-ups when you give prior notice to cancel before your scheduled lesson begins. Make-up lessons will incur a $10 fee ($7.50 for Semi-Private; $5 for Groups; $5 for Baby Swim), for each lesson.

Our Scheduling Department will contact you to book your make-up lesson.

Please remember that each make-up lesson will carry over for 6 weeks from the date of the cancellation, as long as you are currently enrolled. If you miss your last lesson, you will have 10 days to make it up. If no notice is given, or notice is given after your lesson begins, there are no make-up lessons. There are no make-ups or rescheduling for make-up lessons. Make-ups are scheduled up to 7 days in advance with available instructors, which may not be your normal instructor. Make-ups will be available to schedule after the date of absence.

Continuous Enrollment Only: If you are continuously enrolled without a termination date, you are eligible for 1 FREE make-up lesson every calendar month when you give 24 hour notice to cancel before your scheduled lesson begins. With less than 24 hours notice, but before your lesson begins, you may schedule additional make-ups for $10 each lesson ($7.50 for Semi-Private; $5 for Groups; $5 for Baby Swim).

Term Enrollment Only:You are eligible for make-ups when you give prior notice to cancel before your scheduled lesson begins. Make-up lessons will incur a $10 fee ($7.50 for Semi-Private; $5 for Groups; $5 for Baby Swim), for each lesson.

Thank you for your request to terminate. Our staff will contact you within five days to confirm the date of your last paid lesson.

Please remember that if you give notification by the 14th of the month, your monthly fee for the following month (Jan for Feb lessons) will not be debited on the 15th. However, if you give notice on or after the 15th of the month, your monthly fee will be debited. There will be NO REFUNDS. If you need to discontinue lessons, effective immediately, any charged balances will be kept in your Academy Swim Club account. This credit may be applied to future lessons, retail products, parties or any other service. (Parent & Me credit must be applied to lessons until the 16 lesson minimum commitment is met, then it can be applied to any service or product we offer). Challenges to credit cards or banks to refund charges will incur a $50 special handling fee. Early withdrawals will incur a $125 early termination fee per child.

Available make up lessons will expire on the date of your last scheduled lesson. Please complete all make up lessons before your last lesson to avoid losing them.

Thank you for your feedback on your / your child’s lesson today.

We sincerely apologize if the lesson was not to your satisfaction. Academy Swim Club strives to provide excellent instruction in swim and water safety. We appreciate your honesty and will use your feedback to continually improve our program. Our staff will contact you within five days to let you know when the Bonus Lesson is available.

Thank you for your request to put lessons on hold for $7 per lesson.

Our staff will contact you within five days to confirm dates you have requested to hold as well as any credit you may have.

Thank you for notifying Academy Swim Club with your question or concern.